ERRANDHQ PRIVACY POLICY
Effective Date: [Insert Date]
Last Updated: [Insert Date]
1. INTRODUCTION
Welcome to ErrandHQ ("ErrandHQ," "we," "our," "us," or "the Company").
ErrandHQ is committed to protecting the privacy, confidentiality, and security of every individual who accesses or uses our Platform. We recognize that personal information is valuable and that maintaining your trust requires us to collect, process, store, and protect your information responsibly.
This Privacy Policy explains how ErrandHQ collects, uses, stores, shares, protects, and otherwise processes personal information when you access our website, submit an errand request, create an account, communicate with us, or use any of our services.
ErrandHQ provides professional errand-running services for individuals and businesses. Every errand is managed internally and assigned by our Operations Team to verified ErrandHQ staff. This Privacy Policy reflects the way our business operates and should be read together with our Terms and Conditions and Cookie Policy.
By accessing or using the Platform, you acknowledge that you have read, understood, and accepted this Privacy Policy.
2. DEFINITIONS
For the purposes of this Privacy Policy:
"ErrandHQ" means the company operating the Platform.
"Platform" means the ErrandHQ website, applications, software, systems, communication channels, and related digital services.
"User" means any person or organization accessing or using the Platform.
"Customer" means a User requesting one or more errands or related services.
"Personal Data" means any information that identifies or can reasonably identify an individual, directly or indirectly.
"Processing" includes collecting, recording, organizing, storing, using, sharing, transferring, updating, deleting, or otherwise handling personal information.
"ErrandHQ Staff" means verified personnel officially authorized by ErrandHQ to perform errands or support Company operations.
"Operations Team" means authorized personnel responsible for reviewing requests, assigning errands, supervising service delivery, quality assurance, and operational management.
"Provider Account" refers exclusively to internal staff accounts issued by ErrandHQ to verified staff members. Provider accounts are not available for public registration.
3. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to all personal information collected through:
The ErrandHQ website.
Customer account registration.
Errand requests.
Customer support interactions.
Email communications.
Telephone communications.
Online forms.
Platform messaging systems.
Surveys and feedback.
Promotions and campaigns.
Any other services operated by ErrandHQ.
This Privacy Policy applies regardless of whether you access ErrandHQ from a desktop computer, laptop, tablet, smartphone, or any other compatible device.
4. RELATIONSHIP WITH OTHER POLICIES
This Privacy Policy forms part of the legal framework governing your use of ErrandHQ.
It should be read together with our:
Terms and Conditions
Cookie Policy
Refund Policy (where applicable)
Any additional policies published by ErrandHQ
Each policy serves a different purpose.
The Terms and Conditions govern the use of the Platform and the contractual relationship between Users and ErrandHQ.
The Cookie Policy explains how cookies and similar technologies are used.
This Privacy Policy specifically governs how personal information is collected, processed, protected, retained, and disclosed.
Where any inconsistency exists concerning the handling of personal information, this Privacy Policy shall govern.
Where any inconsistency concerns Platform operations, services, user responsibilities, staff operations, or contractual obligations, the Terms and Conditions shall govern.
5. INFORMATION WE COLLECT
Depending on how you use ErrandHQ, we may collect various categories of information.
5.1 Information You Provide
Information you voluntarily provide may include:
Full name.
Email address.
Telephone number.
Residential or business address.
Service locations.
Account login credentials.
Profile information.
Identity verification information where required.
Communication preferences.
Customer enquiries.
Customer support requests.
Reviews and feedback.
Any other information you choose to provide.
You are responsible for ensuring that the information you provide is accurate, complete, and up to date.
5.2 Errand Information
To provide our services, we may collect information relating to requested errands, including:
Description of the errand.
Pickup locations.
Delivery locations.
Scheduling preferences.
Recipient details where necessary.
Special instructions.
Supporting notes.
Photographs or documents voluntarily submitted.
Completion records.
Operational notes recorded during service delivery.
This information is used solely for managing, assigning, monitoring, and completing your requested services.
5.3 Account Information
When creating an account, we may collect:
Username.
Encrypted password.
Registration date.
Account status.
Login history.
Account preferences.
Verification records.
Passwords are stored using appropriate security measures and are not stored in plain text.
5.4 Payment Information
Where payments are made through the Platform, we may collect:
Payment reference numbers.
Transaction identifiers.
Payment status.
Billing information.
Amount paid.
Date and time of payment.
Complete debit card or credit card details are processed by authorized payment providers and are not intentionally stored by ErrandHQ.
5.5 Technical Information
When you access the Platform, certain technical information may be collected automatically, including:
IP address.
Browser type.
Browser version.
Operating system.
Device type.
Device identifiers where applicable.
Language settings.
Time zone.
Pages visited.
Session information.
Access times.
Website interaction data.
Error reports.
Performance information.
Such information assists us in improving Platform security, reliability, and performance.
5.6 Communication Information
Where you communicate with ErrandHQ, we may retain records of:
Emails.
Telephone calls where legally permitted.
Live chat conversations.
Support tickets.
Complaint records.
Feedback submissions.
Customer satisfaction surveys.
Operational communications relating to your errands.
These records help us improve service quality, resolve disputes, maintain operational records, and support quality assurance.
6. HOW WE USE YOUR INFORMATION
ErrandHQ collects and processes personal information only for legitimate business, operational, legal, and security purposes.
We may use your information to:
Create and manage your account.
Verify your identity where necessary.
Receive and process errand requests.
Assign errands to appropriate verified ErrandHQ staff.
Coordinate service delivery through our Operations Team.
Communicate with you before, during, and after an errand.
Process payments and maintain transaction records.
Respond to enquiries, complaints, and support requests.
Improve the quality, reliability, and efficiency of our services.
Personalize your experience on the Platform.
Detect, investigate, and prevent fraud or other unlawful activities.
Protect the security and integrity of the Platform.
Monitor service performance and conduct internal quality assurance.
Comply with legal obligations, regulatory requirements, court orders, or lawful requests from competent authorities.
Enforce our Terms and Conditions and other Platform policies.
Conduct internal business analysis, planning, auditing, reporting, and risk management.
Notify you of important updates relating to your account, our services, or our policies.
Develop new services, improve existing features, and enhance overall customer experience.
ErrandHQ will not process your personal information for purposes incompatible with those described in this Privacy Policy unless permitted by applicable law or with your consent.
7. LEGAL BASIS FOR PROCESSING PERSONAL DATA
Where required by applicable law, ErrandHQ processes personal data on one or more of the following lawful bases:
7.1 Performance of a Contract
We process personal information where necessary to provide the services you request, including:
Managing your account.
Processing errand requests.
Assigning verified staff.
Completing requested errands.
Processing payments.
Providing customer support.
7.2 Compliance with Legal Obligations
We may process personal information where necessary to:
Comply with applicable laws.
Meet regulatory requirements.
Respond to lawful requests.
Maintain financial records.
Prevent financial crime.
Cooperate with law enforcement where legally required.
7.3 Legitimate Business Interests
ErrandHQ may process information where necessary to support legitimate business interests, including:
Platform security.
Fraud prevention.
Service improvement.
Internal administration.
Staff management.
Quality assurance.
Business continuity.
Operational planning.
Such processing is carried out only where those interests do not override your applicable legal rights.
7.4 Consent
Certain processing activities may rely on your consent, including where required for non-essential cookies, marketing communications, or other optional services.
Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law.
8. WHEN WE SHARE YOUR INFORMATION
ErrandHQ does not sell your personal information.
We only share personal information where reasonably necessary for the operation of our services, compliance with legal obligations, protection of legitimate interests, or with your authorization.
Information may be shared with:
8.1 Verified ErrandHQ Staff
Information necessary for completing your requested errand may be shared with the assigned verified ErrandHQ staff member.
Only information reasonably required to perform the requested service will be disclosed.
Examples may include:
Customer name.
Contact number.
Pickup location.
Delivery location.
Service instructions.
Scheduling information.
Staff are expected to treat all customer information as confidential and use it solely for performing authorized Company duties.
8.2 The Operations Team
The Operations Team may access personal information where necessary to: Review errand requests.
Monitor service delivery.
Resolve complaints.
Conduct quality assurance.
Investigate operational issues.
Ensure compliance with Company procedures.
Access is limited to authorized personnel with legitimate operational responsibilities.
8.3 Service Providers
ErrandHQ may engage carefully selected third-party providers to support business operations.
These providers may include:
Payment processors.
Cloud hosting providers.
Website infrastructure providers.
Communication platforms.
Customer support systems.
Security service providers.
Analytics providers.
Such providers are expected to process information only for authorized purposes and in accordance with appropriate contractual obligations.
8.4 Legal and Regulatory Authorities
ErrandHQ may disclose personal information where required or permitted by law, including:
Compliance with court orders.
Regulatory investigations.
Law enforcement requests.
Protection of legal rights.
Prevention of fraud.
Protection of public safety.
Enforcement of our legal agreements.
8.5 Business Transactions
If ErrandHQ undergoes a merger, acquisition, restructuring, sale of assets, or similar corporate transaction, relevant personal information may be transferred as part of that transaction, subject to applicable legal requirements.
9. STAFF ACCESS TO PERSONAL INFORMATION
ErrandHQ recognizes that protecting customer information is essential to maintaining trust.
Accordingly:
Only authorized personnel may access personal information.
Staff access is restricted according to operational responsibilities.
Staff are expected to comply with internal confidentiality obligations.
Access is provided only where necessary for legitimate Company functions.
Unauthorized access, disclosure, copying, or misuse of customer information is strictly prohibited.
ErrandHQ reserves the right to investigate suspected misuse of customer information and to take disciplinary, contractual, or legal action where appropriate.
10. HOW WE PROTECT YOUR INFORMATION
ErrandHQ implements reasonable administrative, organizational, technical, and physical safeguards designed to protect personal information against:
Unauthorized access.
Unauthorized disclosure.
Accidental loss.
Destruction.
Alteration.
Misuse.
Theft.
Unlawful processing.
Security measures may include:
Secure authentication procedures.
Password protection.
Encryption where appropriate.
Access controls.
Activity monitoring.
Internal security policies.
Staff training.
System maintenance.
Risk assessments.
Regular security reviews.
Although we strive to maintain high security standards, no electronic storage system or internet transmission can be guaranteed to be completely secure.
Users are also responsible for protecting their own account credentials and promptly notifying ErrandHQ of any suspected unauthorized access or security incident.
ErrandHQ retains personal information only for as long as reasonably necessary to:
Provide our services.
Complete requested errands.
Maintain customer accounts.
Process payments.
Resolve disputes.
Investigate complaints.
Enforce our legal rights.
Comply with legal, accounting, regulatory, and tax obligations.
Maintain operational and business records.
The length of time information is retained depends on factors including:
The nature of the information.
The purpose for which it was collected.
Applicable legal requirements.
Operational needs.
Legitimate business interests.
When personal information is no longer required, ErrandHQ will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and internal retention practices.
12. INTERNATIONAL DATA TRANSFERS
Depending on the services used, some personal information may be processed or stored on systems located outside your country of residence.
Where international transfers occur, ErrandHQ will take reasonable steps to ensure that appropriate safeguards are implemented to protect your personal information in accordance with applicable laws.
Such safeguards may include:
Contractual protections.
Secure hosting arrangements.
Technical security measures.
Organizational controls.
Transfers only where reasonably necessary for business operations or service delivery.
13. COOKIES AND SIMILAR TECHNOLOGIES
ErrandHQ uses cookies and similar technologies to:
Maintain secure user sessions.
Improve Platform functionality.
Remember user preferences.
Enhance browsing experience.
Measure Platform performance.
Improve security.
Analyze website usage.
For detailed information regarding our use of cookies, including how you can manage or disable them, please refer to our Cookie Policy.
Nothing in this Privacy Policy overrides or replaces the Cookie Policy. The Cookie Policy specifically governs the use of cookies and similar technologies on the Platform.
14. YOUR PRIVACY RIGHTS
Subject to applicable laws, you may have one or more of the following rights regarding your personal information:
The right to request access to your personal information.
The right to request correction of inaccurate information.
The right to request updating of incomplete information.
The right to request deletion of personal information where legally permissible.
The right to request restriction of certain processing activities.
The right to object to certain processing activities where permitted by law.
The right to withdraw consent where processing is based on consent.
The right to request a copy of certain personal information, where applicable.
The right to lodge a complaint with a competent regulatory authority where provided by applicable law.
These rights are not absolute and may be subject to legal limitations, contractual obligations, fraud prevention requirements, ongoing investigations, or other legitimate business or legal considerations.
ErrandHQ may request reasonable verification of identity before responding to privacy-related requests.
15. MARKETING COMMUNICATIONS
ErrandHQ may occasionally send communications relating to:
Service updates.
Platform improvements.
Promotional campaigns.
Special offers.
Company announcements.
Customer satisfaction surveys.
Where required by law, such communications will only be sent with your consent.
You may opt out of promotional communications at any time using available unsubscribe methods or by contacting ErrandHQ.
Operational or service-related communications that are necessary for the delivery of services or administration of your account may still be sent even if you opt out of marketing communications.
16. CHILDREN'S PRIVACY
ErrandHQ is intended for individuals who are legally capable of entering into binding agreements.
If ErrandHQ becomes aware that personal information has been collected in a manner inconsistent with this section, reasonable steps will be taken to remove or otherwise handle such information in accordance with applicable legal requirements.
17. THIRD-PARTY WEBSITES AND SERVICES
The Platform may contain links to third-party websites, applications, payment providers, mapping services, or other external services.
ErrandHQ does not control the privacy practices of those third parties.
Users are encouraged to review the privacy policies of any third-party services they choose to access.
The inclusion of a third-party link does not constitute an endorsement by ErrandHQ unless expressly stated.
18. DATA ACCURACY
Users are responsible for ensuring that the information they provide to ErrandHQ is accurate, complete, and up to date.
Providing inaccurate or misleading information may affect ErrandHQ's ability to deliver requested services and may result in delays, failed service delivery, account restrictions, or other consequences described in our Terms and Conditions.
Users should promptly update their account information whenever changes occur.
ErrandHQ takes the security of personal information seriously and maintains procedures designed to identify, investigate, contain, and respond to suspected data security incidents.
Where ErrandHQ becomes aware of a personal data breach that is likely to result in a significant risk to affected individuals, we will take appropriate action consistent with applicable law, which may include:
Investigating the nature and scope of the incident.
Containing and mitigating the effects of the incident.
Restoring affected systems where appropriate.
Cooperating with competent authorities where legally required.
Notifying affected individuals where notification is required by applicable law.
Reviewing internal controls to reduce the likelihood of similar incidents occurring in the future.
Not every security incident constitutes a reportable personal data breach. ErrandHQ will assess each incident based on its specific circumstances and applicable legal requirements.
20. COMPLIANCE WITH APPLICABLE LAWS
ErrandHQ is committed to processing personal information responsibly and in accordance with applicable data protection and privacy laws governing our operations.
Where different legal requirements apply in different jurisdictions, ErrandHQ will make reasonable efforts to comply with those requirements to the extent applicable to our services.
Nothing in this Privacy Policy is intended to limit any rights that cannot legally be excluded or restricted under applicable law.
21. CHANGES TO THIS PRIVACY POLICY
ErrandHQ may revise this Privacy Policy from time to time to reflect changes in:
Applicable laws and regulations.
Business operations.
Platform functionality.
Security practices.
Service offerings.
Technology.
Operational procedures.
Updated versions will be published on the Platform together with the revised "Last Updated" date.
Where required by law, we may provide additional notice of material changes through appropriate communication channels.
Your continued use of the Platform after the revised Privacy Policy becomes effective constitutes your acknowledgment of the updated Policy.
22. RELATIONSHIP WITH OUR OTHER LEGAL POLICIES
This Privacy Policy forms part of the complete legal framework governing the use of ErrandHQ.
It should always be read together with:
Terms and Conditions
Cookie Policy
Refund Policy (where applicable)
Any additional policies published by ErrandHQ
Each policy serves a distinct purpose.
The Terms and Conditions govern the contractual relationship between Users and ErrandHQ, including platform use, errand requests, payments, refunds, staff assignments, user responsibilities, and other operational matters.
The Cookie Policy explains how cookies and similar technologies are used on the Platform.
This Privacy Policy governs how personal information is collected, processed, stored, protected, shared, retained, and otherwise managed.
Where a provision relates specifically to personal information or privacy, this Privacy Policy shall govern.
Where a provision relates primarily to platform operations, contractual obligations, service delivery, refunds, staff operations, or user conduct, the Terms and Conditions shall govern.
Where a provision relates specifically to cookies or similar technologies, the Cookie Policy shall govern.
23. QUESTIONS ABOUT THIS PRIVACY POLICY
If you have questions regarding this Privacy Policy or how ErrandHQ processes your personal information, please visit our Contact page or refer to the contact information provided on the Platform.
24. YOUR ACKNOWLEDGMENT
By creating an account, submitting an errand request, accessing the Platform, or using any ErrandHQ service, you acknowledge that:
You have read this Privacy Policy.
You understand how your personal information is collected and processed.
You acknowledge that your information may be processed as described in this Privacy Policy and our related legal policies.
Where your consent is required by applicable law for specific processing activities, ErrandHQ will request that consent separately.
25. FINAL STATEMENT
ErrandHQ is committed to protecting your privacy while delivering trusted errand-running services for individuals and businesses.
We believe that responsible handling of personal information is essential to earning and maintaining the confidence of our customers.
Every member of our Operations Team and every verified ErrandHQ staff member is expected to respect customer privacy and handle personal information responsibly within the scope of their authorized duties.
Together with our Terms and Conditions and Cookie Policy, this Privacy Policy reflects our commitment to transparency, accountability, professionalism, and the responsible protection of personal information.